Wednesday, December 12, 2012

Hospital Number Codes To Prevent Prank Calls?

In regard to the King Edward/prank call tragedy, where one young nurse took her own life I wonder if the following might be a help in fending off the potential of any such incidences in the future. Shouldn't hospitals consider when admitting any and all patients that families are provided with a simple number code they have to declare if they want an update about a loved one's condition sometime later by phone? From what I've read the switch board nurse had only to rely on the possible voice recognition when it'd come to knowing if the callers were members of the Royal Family. I'm sure it could be agreed that something like that could be hard for a person to know. 
 The radio DJ's have insinuated they felt their lousy accents should have been the signal for the hospital to hang up. Why they'd consider that is beyond me for an Australian accent at least to me does sound British. Having said that I'll say again one big issue now is how to strengthen the protocols where a nurse isn't put unfairly into this type situation again....a number code certifying a callers creditability might serve to be a solution. It's so very sad how this nurse felt so distraught that she took her own life.
Did she feel people would be making light of her the rest of her life?   Did she feel she had brought embarresment towards the good hospital for which she was employed and that she was overcome with a sense of being a failure? We might never know but regardless all hospitals should have a certification procedure of a number code to verify the credibility of the caller. I ask wouldn't it provide the best possible chance that something like this could never happen again? If so it needs to be considered.
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  1. Sounds like a remarkably sensible and simple solution!

    Also want to say your colors/font very easy to read, really like this.

  2. Thanks. I'm going to send this idea around to different places. If it could be a safeguard against what occurred with this nurse to happen again that'd be great. Even if one mistakenly gave out personal information and weren't overly distraught about it the idea should still be considered. A person's personal information is just that....personal. Voice recognition is a weak way to verify the creditability of a caller.

  3. Scary how this can happen. People shouldn't joke about other people's health.